From siloed to seamless: What it really takes to unify the customer journey
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Overview
John DeRosher explains breaking silos and leveraging AI to unify customer journeys and boost success.
Takeaways
- •John DeRosher emphasizes trust, simplicity, and attention to small details as foundational to outstanding customer experience.
- •Calix uses AI to turn vast customer data into actionable insights, empowering frontline teams and improving cross-department collaboration.
- •John advocates eliminating departmental handoffs and embedding customer success mindset throughout the organization to create seamless experiences.
Mind Map
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Chapters
- This is a chapter‘s title.The Fragility of Society and the Pendulum of ChangeThe Fragility of Society and the Pendulum of ChangeThe Fragility of Society and the Pendulum of ChangeThe Fragility of Society and the Pendulum of Change
- This is a chapter‘s title.The Fragility of Society and the Pendulum of ChangeThe Fragility of Society and the Pendulum of ChangeThe Fragility of Society and the Pendulum of ChangeThe Fragility of Society and the Pendulum of Change
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